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QUESTIONS

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The event starts at 4pm. The event finishes at 11pm. Last entry is at 7pm.

Hellfire Outside is located at Tower Festival Headland on the Promenade adjacent to the Blackpool Tower. The Address is Tower Festival Headland, Promenade, Blackpool FY1 1YE 

The nearest train station is Blackpool North.

The nearest airport is Liverpool airport (34.3 miles away). Other nearby airports include Manchester (44.8 miles), Leeds Bradford (57.1 miles)

If you are travelling by car and are wanting more information on nearest car parks please visit https://en.parkopedia.co.uk 

What is the dress code at Hellfire Outside?

The dress code is smart / casual but not scruffy and strictly no tracksuits / Jogger wear or man-bags. Trainers & shorts are fine as long as they are smart.

Are there cash machines on site?

There are no cash machines on site. Chip and pin and contactless are available at the bar.

Drink Sales/Cashless Bar Systems

All bars will be operating cashless bar systems. All drinks must be purchased by chip and pin or contactless. No cash will be accepted at the event. 

Are there any disabled facilities? 

All arenas are accessible for disabled customers. There will be a number of disabled portaloos on site. Please contact our team at marketing@victoriawarehouse.com if you have any questions prior to and during the festival.

Is there a cloakroom on site?

Hellfire does not have a cloakroom on site.

Can I keep my water bottle top when in the venue?

Hellfire does not sell bottles of water with the lids on and all lager and cider bottles are opened before going over the bar. There are two reasons for this. An unopened drinks vessel is heavy and can travel far if thrown and do damage if it hits someone. Also an unopened vessel if stood on will roll and can lead to injury.

Is there any free drinking water at the venue?

There is free drinking water from the welfare area should anyone feel dehydrated.

What if I need medical assistance when I am at the event?

There is a welfare / medical point at all Hellfire events with trained medics to help. If you or your friends feel at all unwell during the events, please visit the welfare / medic point to seek medical attention. 

How old do you have to be to attend Hellfire Outside?

Hellfire Outside is an 18+ event. All customers must be over the age of 18 and will need to show ID upon entry and also at the bars. Hellfire Outside operates a Challenge 25 policy and refusal system. 

What time is the last entry?

Last entry to Hellfire Outside is 5pm.

Will I be searched on the way in?

Everyone is searched on the way in as a condition of entry. This is for us to ensure that no one is carrying dangerous items into the venue.

What am I not allowed to bring into the venue?

Illegal substances

Alcohol

Liquids of any sorts – including perfumes / liquid makeup products / aerosols / drinks

Glass of any sorts

No food

No flares or fireworks

Man bags

Selfie Sticks

Weapons of any descriptions or replicas

Can I only order tickets online?

Tickets are available online for all of our events at www.hell-fire.co.uk   We also have a list of official sales channels listed on our site. Please only purchase tickets from our official outlets.

I would like to purchase a ticket from another person, but the ticket price is very expensive. Should I buy this ticket?

Only buy your tickets at our official sales channels which will be listed on our website www.hell-fire.co.uk This way you will never pay too much and you make sure your tickets are real. All tickets will be scanned and checked for authenticity at the entrance. Hellfire cannot be held responsible for any fraudulent tickets purchased through 3rd parties which are not an official outlet for PierJam.

Will there be ticket sales at the entry?

If the event sells out in advance, there will be no tickets available to purchase at the entrance. Please purchase your tickets in advance to avoid disappointment.

What do I do if I have a ticket query?

For any queries regarding your tickets please contact the company from which you have purchased them.

As stated in the ticket terms and conditions, we operate a no refund policy on tickets purchased.

Be Drug Safe

Hellfire does not condone the use of drugs at their events. As a condition of entry all customers must undertake a search to ensure that no drugs or any other dangerous items are taken within the venue.

No drugs are safe but if you do take drugs please wait for them to take effect before taking more. Mixing drugs with alcohol can also be extremely dangerous.

Welfare Area

There is a welfare / medical point at all Hellfire events with trained medics to help. If you or your friends feel at all unwell during the events, please visit the welfare / medic point to seek medical attention. 

Friend Welfare

The Tower Festival Headland is a large-scale venue, which occasionally can be easy to lose your friends at. Please follow the following tips to ensure that you are able to meet up with your friends again. We advise you to not make your own way home or leave the venue on your own. Please look out for each other’s welfare at any event.

  1. Before heading to the event, please ensure your phone is fully charged.

  2. Before entering the event, agree a meeting point for you all to meet up at in the eventuality of becoming split up from your friends and your phone losing charge or being lost.

If at the end of the event, after following these tips, you still cannot locate your friends and are concerned about getting home, please contact a member of a welfare team who is located on site.

Lost and Found

Hellfire advises all customers to ensure that they keep their belongings such as phones, ID, wallets, purses on their persons at all times.

Hellfire has a lost property desk based at the security office near the entrance into the event. If you lose something on the night, please go to the desk to report it lost / stolen and if we find it we will do everything possible to get it back to you.

If we don’t reunite you on the night all lost property will be taken with the Hellfire team. A lost property form will go live on the day of the festival on this website’s home page. Should you lose something, please contact us via this form whereby we’ll try and help you find your lost item.